OUR GUARANTEE: Our live bare root plants are guaranteed
to arrive healthy and true to species. If any problems are noticed
upon arrival, contact us immediately and we will make every effort
to remedy the situation. depending on the circumstances of the
problem. You have 7 days from the date of arrival to notify us
of any problems.
We cannot take responsibility for the plants once they leave
the box and are planted in the garden. Sorry plants are not returnable.
Note: you must follow planting instructions enclosed with your
order..Please Note:Orders to cold
winter areas. We do not ship to areas that are freezing or on
a route that has freezing temperatures. We are unable to guarantee
cold weather will not harm plants in your order.
YOUR GUARANTEE:
Does not cover your plant
shipment if you are not home when the carrier makes the first
attempt to deliver your package or spending the weekend in the
warehouse because you are not at home when the carrier arrived.
We are more than willing to work with you on arrival dates. Let
us know if you want your plants shipped at a specific time due
to vacation or emergency.
Also not covered are packages with incorrect or incomplete
addresses. Your shipping label is created from the address you
enter on your shopping cart order form.
If the carrier is unable
to deliver your package and it is returned to us, the plants
will be dead and we can not refund your money or send new plants.
Your guarantee does not cover neglect or mishandling after they
arrive. Once the plants are in the ground, we cannot assume responsibility
for them
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